Read
Teresa grades every marker, reads them together across 22 combined patterns, and runs 36 clinical safety checks.
For clinics & hospitals
Keep every patient on track between visits.
Swastya turns each lab report into 12 weeks of coaching on WhatsApp, sent in your name. Patients follow the plan, come back for their retest, and your doctors hear about anyone who needs them.
Runs on WhatsApp. Nothing for patients to install.
Are you a patient? See what you get
Care journeys
Your clinic · this week
- ASArpan S.Multiple conditionsOn track
- ECEmily C.Single conditionRetest booked
- RKRakesh K.BorderlineBack on track
- MTMichael T.BorderlineDrifting
- FAFarah A.Doctor-ledHandoverNeeds a doctor
What changes for you
Follow-up care that runs itself, under your name.
From the day the report lands to the day the patient comes back.
1Day 0No extra work for your staff
Reports flow in from your lab system. Teresa handles the follow-ups, reminders and replies.
2Weeks 1–12Your name on every message
Messages go out from your WhatsApp Business number. Patients hear from you, not from another app.
3Any timeYour doctors stay in charge
Swastya explains and coaches; it never diagnoses or prescribes. Urgent values go straight to your team.
4Weeks 11–12Patients come back
Retests are booked in week 11 and every result is explained in week 12. Patients who need a doctor are routed back to yours.
How it works
How a report becomes a 12-week journey.
Place
Each report lands in one of six categories. The category sets the pace of the journey and its safety lane.
Coach
Twelve weeks in three chapters: one key habit, then a second, then the retest. Each message goes out at the hour that patient is most likely to reply.
Every report lands in one of six categories
Each sets the pace and the safety lane: one to four messages a week. Patients who go quiet get fewer, never more.
All OK
Every marker normal. A light touch to keep it that way.
Borderline
Early signs, like prediabetes or mild vitamin deficiency.
Single condition
One condition at high risk.
Multiple conditions
Two or more conditions, at least one at high risk.
Doctor-led
Values only a doctor should manage, with appointment and handover messages.
Acute
No coaching while unwell. A gentle check-in every two weeks.
A patient’s 12 weeks
Three chapters, one retest.
Day 0 · ReportWeeks 11–12 · Retest
Weeks 1–4
One key habit
One habit that moves the main numbers. The retest date is named on day 1.
Weeks 5–8
A second habit
A second habit joins, only once the first is holding.
Weeks 9–12
Own it
Fewer messages, more ownership. The retest is booked in week 11 and every number is explained in week 12.
For your team
See every journey at a glance.
- Who’s on track, who’s drifting, and who needs a call.
- Every message logged with the reason it was sent.
- MIS reports for your management.
Message log
Every message, with its reason
- 21:50Teresa → Arpan S.
Key-habit check-in
Why: Week 2 · habit held 4 of 7 nights · his usual reply hour
- 18:10Teresa → Emily C.
Retest reminder
Why: Week 11 · retest booked · her usual reply hour
- 13:45Teresa → Rakesh K.
Welcome-back message
Why: 3 days quiet after Diwali · offered a smaller step
- 10:05Escalated → doctor on duty
Farah A. · a value only a doctor should manage
Why: Doctor-led category · appointment and handover sent
Getting started
Live in about four weeks.
Connect WhatsApp
Your WhatsApp Business number and approved message templates.
Connect your lab
A link to your lab system, with your test panels mapped.
Test end to end
On your own report formats, before any patient hears from us.
Go live
With daily check-ins from our team in the first weeks.
Safety & compliance
Built for how healthcare works in India.
Law · India
Telemedicine Practice Guidelines, 2020
Swastya supports care. Diagnosis, counselling and prescriptions stay with your doctors.
Law · India
DPDP Act, 2023
Consent first, clear notice, and patients can opt out of data use with one WhatsApp message.
Safety
Human escalation
Urgent values and red-flag symptoms reach a person on your team.
Records
Audit trail
Every message, every decision and its reason, logged.
Questions
Questions clinics ask us.
Do patients need to install anything?
No. Everything happens on WhatsApp, which your patients already use.
Whose name do patients see?
Yours. Messages come from your WhatsApp Business number, in your clinic’s or hospital’s name.
What happens if a report shows something urgent?
It goes straight to a person on your team, and Teresa steps back from coaching that patient.
How many messages will a patient get?
One to four a week, depending on the report. Patients who go quiet get fewer, never more.
Which languages does Teresa speak?
Hinglish, Hindi and English. Most patients pick Hinglish.
What do you need from us to start?
Access to your WhatsApp Business account, your Meta business documents and a link to your lab system. We take it from there.
Can patients stop the messages?
Yes, anytime. Replying STOP ends every message.
See Swastya on your own reports.
Book a demo and we’ll walk you through a 12-week journey built from a sample report.