Terms of service

Swastya is AI care on WhatsApp. Aira explains your lab report, Harvey plans meals around food you already eat, and Teresa coaches you one small habit at a time for 12 weeks, through to your retest.

Aira, Harvey and Teresa are AI, not people. If you joined through your clinic or hospital, their messages come in your clinic’s or hospital’s name.

Swastya gives health education and coaching. It doesn’t diagnose, treat or prescribe, and it doesn’t replace your doctor. AI can make mistakes, so check anything important with your doctor before you act on it.

You need to be 18 or older to use Swastya. If you share a report for someone else, such as a parent or a child, you confirm that you have their permission or are their guardian.

Your conversations with Aira, Harvey and Teresa, the reports you share and what you tell us in them (“conversation data”) are owned by Swastya AI.

• We use conversation data to run your care: to explain your report, plan your meals and coach you.
• Unless you opt out, we also use it to improve Swastya: to check the quality of our replies and to train and test our AI models. Before we do, we remove your name, number and other details that identify you wherever we can.
• We never sell conversation data, and we never use it for advertising.

Owning these records doesn’t take away your rights under data protection law. You can still ask to see, correct or delete your personal data, as our privacy policy explains.

Opting out doesn’t stop your coaching. To stop all messages, reply STOP. To delete your data, email apoorv@swastya.ai.

We handle health and personal data in line with the laws that apply to you.

• India: the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000 and its rules on sensitive personal data; and the Telemedicine Practice Guidelines, 2020.
• United States: HIPAA and the HITECH Act, where we work for a clinic or hospital under a business associate agreement; the FTC Act and the FTC Health Breach Notification Rule; and the state health-privacy laws that apply to you.

If we change these terms we update this page and move the date at the top. If a change affects you, we tell you on WhatsApp. These terms are governed by the laws of India, and the courts at Bangalore have jurisdiction. Nothing here takes away rights you have under the laws of the place where you live.

These terms govern the supply of Swastya Ads by Swastya AI (“we”, “us”) to a diagnostic laboratory (“the laboratory”, “you”). They apply alongside the written plan and fee we agree with you, and alongside our privacy policy.

They do not replace your own agreement with Google. Your use of Google Ads is governed by Google's terms, directly between you and Google.

Swastya Ads plans, builds and manages Google Search campaigns inside your own Google Ads account, and reports on them. Specifically, our capabilities are campaign creation, campaign management, and reporting.

We do not, and the service does not:

• create Google Ads accounts;
• manage account-level settings;
• touch billing or take payment on Google’s behalf;
• build or manage any campaign type other than Google Search — Search campaigns are all we do.

You own your Google Ads account and your billing relationship with Google. You pay Google directly for your own media. You grant us access through Google's OAuth consent screen, and that access is limited to managing your campaigns and reading your reporting.

We put every campaign plan and its monthly cost to you in writing before it runs. Nothing is enabled until you approve it. If we want to change your budget, we ask first.

We report weekly on spend and on patients collected, by test category, and we show Google Ads cost, clicks and impressions at the account level.

Swastya Ads does not expose every feature available in Google Ads. Where a Google Ads feature is not available in our tool, we disclose that to you rather than leave you to assume it is running. In particular, campaign types other than Google Search are not supported, and account-level and billing functions are not available through us.

You always retain the ability to use any Google Ads feature directly in your own account.

We will not sell, redistribute or sub-license your Google Ads data without your written consent. We do not pool it with another laboratory's data.

No patient-identifying information is used for advertising or sent to Google. Conversions we upload carry only the Google click identifier, an invoice value, and a timestamp. Full detail is in our privacy policy.

• Give us accurate information about your laboratory, the tests you offer, your prices and your turnaround times, and tell us when they change.
• Hold the registrations and approvals your laboratory needs to operate and to advertise its services.
• Keep your Google Ads account funded, so approved campaigns can run.
• Do not ask us to run advertising that breaches Google’s advertising policies or Indian law.

Ad copy is written to describe availability, price and turnaround. We do not make claims about diagnosis, cure, accuracy or health outcomes, and we will not run copy that does.

Swastya AI is an independent company. We are not affiliated with, endorsed by, or certified by Google, and we are not a Google Partner. Google Ads and Google are trademarks of Google LLC.

Google publishes its own guidance for advertisers working with third parties, and we share it with every laboratory before they sign: Advertiser guide: Working with third parties.

We will run your campaigns with reasonable skill and care. We cannot promise a particular position, a particular cost per click, a particular number of patients, or that Google will approve any given ad — those depend on Google's auction and policies, which we do not control.

We are not liable for indirect or consequential loss. Our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law.

Either of us may end the agreement with 30 days' written notice. Fees are payable up to the end of the notice period. On termination we disassociate your account within 3 business days, hand over what we hold for you, and delete your credentials as described in the privacy policy. Your campaigns and your account remain yours.

If we change these terms we will update this page, move the date at the top, and tell current laboratories directly. These terms are governed by the laws of India, and the courts at Bangalore have jurisdiction.