For diagnostic & pathology labs
Bring every patient back for their retest.
Swastya AI is WhatsApp follow-up for diagnostic labs. It connects to your LIS, explains every report to the patient in your lab’s name, coaches them for 12 weeks and brings them back to you for the retest.
Not another LIS. It works with the one you run.
Hi Rakesh, your report from Your Lab is ready.
10:02HbA1c 6.1% and LDL 162 mg/dL need care. Both can improve with small changes. Shall I show you how?
10:02Week 1: a 15-minute walk after dinner. I’ll check in on Thursday.
10:06Your retest is due next week. Shall I book it at Your Lab?
18:30Not another LIS
Swastya isn’t lab software. It starts where your LIS stops.
Your LIS runs the lab: registration, billing, samples, machines and the signed report. Swastya AI doesn’t replace any of it. It connects to your LIS, picks up each signed report, and runs the 12 weeks after it, until the patient is back at your counter.
Your LIS runs the lab
Registration & billing
The patient walks in or books a home collection.
Samples & machines
Barcodes, tracking and analyser results.
Approval
Your pathologist checks and signs off.
Signed report
The PDF the patient takes home.
Your LIS sends each signed report to Swastya AI
Swastya AI runs the 12 weeks after
Explained on WhatsApp
Every number in plain words, in the patient’s language.
12 weeks of coaching
One small habit at a time, in your lab’s name.
Urgent values flagged
Sent to a doctor on your team, never coached.
Retest at your lab
Booked in week 11, explained in week 12.
| Job | Your LIS / LIMS | Swastya AI |
|---|---|---|
| Patient registration and billing | Yes | No |
| Sample tracking and machine interfacing | Yes | No |
| Report approval and the signed PDF | Yes | No |
| Explains each report to the patient in plain words | No | Yes |
| 12 weeks of WhatsApp coaching, one habit at a time | No | Yes |
| Urgent values routed to a doctor on your team | No | Yes |
| Retest booked back at your lab | No | Yes |
| Every message logged with the reason it was sent | No | Yes |
The revenue after the report
What a returning patient is worth to you.
Many patients never take the retest their report calls for. Put in your own numbers and see what each one who comes back is worth.
136M
Indians have prediabetes, and 101M have diabetes.
ICMR-INDIAB-17, Lancet Diabetes & Endocrinology, 2023
3 months
How often HbA1c is due until it’s back on target.
ADA Standards of Care in Diabetes, Section 6
22%
of urban Indians with diabetes had an HbA1c test in a year.
ICMR-INDIAB, Diabetes Technology & Therapeutics, 2014 (data from 2008–10)
Every extra 10 in 100 who come back
₹72,000a month
₹8.6 lakh a year, from patients your lab already has.
- Patients due a retest each month
- 900
- Retest revenue from them today
- ₹72,000
- 10 in 100 (today)₹72,000
- 20 in 100₹1.4 lakh
- 30 in 100₹2.2 lakh
- 40 in 100₹2.9 lakh
Your numbers stay on this page; nothing is sent. This is a calculator, not a forecast: Swastya doesn’t promise how many patients come back. It runs the 12 weeks of follow-up that make coming back easy.
What changes for your lab
Follow-up that runs itself, in your lab’s name.
One to four messages a week, only between 8 am and 10 pm. Patients who go quiet get fewer, never more.
1Day 0Signed in your LIS, explained on WhatsApp
Your LIS sends the signed report. Within minutes the patient has it on WhatsApp, every number in plain words.
2Weeks 1–10Your name on every message
One small habit at a time, sent from your WhatsApp Business number. Patients hear from your lab, not another app.
3Any timeUrgent values reach your doctors
Swastya explains and coaches; it never diagnoses or prescribes. Urgent values go straight to a person on your team.
4Weeks 11–12The retest comes back to you
The retest is booked with your lab in week 11, and every new number is explained in week 12.
For your team
Every patient’s 12 weeks, on one screen.
- Who’s due a retest this week, who’s on track and who’s drifting.
- Urgent values and patients who need a doctor, flagged first.
- Every message logged with the reason it was sent.
- MIS reports for your management.
Care journeys
Your lab · this week
- ASArpan S.Multiple conditionsOn track
- ECEmily C.Single conditionRetest booked
- RKRakesh K.BorderlineBack on track
- MTMichael T.BorderlineDrifting
- FAFarah A.Doctor-ledHandoverNeeds a doctor
LIS integration
Works with the LIS you already run.
No new software for your team and nothing to install for patients. Live in about four weeks.
Your LIS sends each signed report
Your LIS vendor points report events at a secure webhook, with your lab ID and secret. No connection yet? Start with uploads.
We map your panels and packages
So every patient gets the plan their report calls for, not a generic one.
Messages go out from your number
Your WhatsApp Business number and approved message templates, set up with you.
Questions
Questions labs ask us.
Is Swastya AI a LIS or lab management software?
No. Swastya AI works alongside your LIS. Your LIS keeps registration, billing, samples, machines and reports. Swastya AI connects to it and handles what happens after the report: explaining it to the patient, 12 weeks of coaching on WhatsApp, and bringing the patient back to you for the retest.
Do we need to change our LIS?
No. Your LIS vendor points signed reports at a secure Swastya AI webhook. If your LIS can’t send reports yet, your team can upload them while the connection is set up.
Whose name do patients see?
Your lab’s. Messages go out from your WhatsApp Business number.
How do retests come back to us?
In week 11 the patient is asked to book the retest with your lab. Requests reach your team on the dashboard, so your front desk or home-collection team books them the usual way.
What happens if a report shows something urgent?
It goes straight to a person on your team, and coaching for that patient steps back.
How many messages does a patient get?
One to four a week, only between 8 am and 10 pm, depending on the report. Patients who go quiet get fewer, never more. Replying STOP ends every message.
Which languages do patients get?
Hinglish, Hindi and English. Most patients pick Hinglish.
How long does it take to go live?
About four weeks: your WhatsApp number and templates, the LIS connection and panel mapping, your dashboard, then end-to-end testing on your own report formats.
See Swastya on your own reports.
Book a demo and we’ll walk you through a 12-week journey built from one of your sample reports, in your lab’s name.